Privacy policy

Last updated: March 9, 2026

This Privacy Policy describes how eleva-in (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from eleva-in.com (the "Site") or otherwise communicate with us (collectively, the "Services").

1. Personal Information We Collect

We collect personal information to provide and improve our Services. The types of information we collect depend on how you interact with us:

  • Contact Information: Name, shipping address, billing address, email address, and phone number.

  • Order Information: Details about the products you purchase, transaction totals, and payment confirmation.

  • Account Information: If you create an account, we store your username, encrypted password, and purchase history.

  • Customer Support Information: Information you choose to include in communications with us.

  • Device & Usage Information: Automatically collected data including IP address, device type, browser information, and how you navigate the Site.

2. Specific Disclosure for Analytics and Behavioral Tracking

To optimize your shopping experience and our performance, we use specialized third-party tools that process data based on your consent:

  • Elevar: We use Elevar to facilitate server-side data processing. This allows us to accurately track conversion data and events (such as "Add to Cart" or "Purchase") even when browser-based tracking is restricted, ensuring a secure and consistent data flow between our store and marketing platforms.

  • Microsoft Clarity: We use Microsoft Clarity to capture how you interact with our website through behavioral metrics, heatmaps, and session replay. This helps us improve our product layout and user experience. Data is anonymized and only collected if you grant explicit consent via our cookie banner.

  • Google Analytics 4 (GA4): We use GA4 to analyze general website traffic and user demographics to better understand our audience.

3. Cookies

Our Site uses Cookies to power our store (via Shopify) and for analytics. You can manage your preferences at any time through the "Cookie Preferences" link in our footer. We respect "Do Not Track" signals and Consent Mode V2 protocols.

4. How We Share Your Personal Information

We do not sell your personal information. We disclose your information to:

  • Shopify: Our service provider that hosts our e-commerce platform.

  • Fulfillment Partners: To prepare and ship your orders.

  • Marketing Partners: To show you relevant advertisements on platforms like Meta or TikTok (only if consent is granted).

  • Legal Compliance: When required by law or to protect our rights.

5. Your Rights (GDPR / EEA)

As a resident of the European Economic Area (EEA), you have the following rights regarding your data:

  • Right to Access: Request a copy of the data we hold about you.

  • Right to Rectification: Ask us to correct inaccurate information.

  • Right to Erasure: Request that we delete your personal data.

  • Right to Withdraw Consent: You can change your cookie preferences at any time.

To exercise these rights, please contact us at contact@eleva-in.com.

6. Security and Retention

We implement industry-standard security measures to protect your data. We retain your personal information only as long as necessary to fulfill the purposes described in this policy or to comply with legal obligations (such as tax laws in Spain).

7. International Transfers

Your data may be processed outside of the EEA (for example, on Shopify's servers in Canada or the USA). These transfers are protected by Standard Contractual Clauses (SCCs) to ensure a high level of data protection.

8. Contact Information

If you have questions about this policy or our privacy practices, please contact us:

Email: contact@eleva-in.com

Address: Avinguda Josep Tarradellas 61, Barcelona, 08029, Spain.

Data Controller: eleva-in